IMPORTANT MESSAGE
Extended Christmas Returns Policy:
We have extended our returns policy for the Christmas period. All orders placed from 21st November 2020 - 23rd December 2020 must be returned by 11th January 2021 to receive a full refund or exchange (all original tags and labels must be attached)
Return of Goods Policy
We offer no hassle refunds if you are not happy with your purchase (excluding Clearance & Sale Items). Underwear will not be exchanged/refunded due to hygiene reasons. Items to be returned must be in an 'as new' condition (unused, unworn, unwashed and complete with their original packaging and devoid of any stains or odours). If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned. If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference. Goods purchased at our retail stores cannot be returned to our online store. Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws. You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. If you are not liable for postage costs, then we will refund the amount paid to return the item(s) to us to the original card used to place your order, and you will not be charged postage fees for an exchange.
All you have to do is confirm return of the item by email & return the item(s) to us, within 14 days of receipt. You must inform us within 7 days of receipt of your intent to return, then you have a further 7 days to get the item(s) back to us (it must be back in our possession within 14 days of receipt) with your completed Returned Items Form in your package. Please allow at least 3 working days for the parcel to reach us. All item(s) must be returned in their original packaging.
If returning an item from a Non EU country please clearly mark the package "Returns" otherwise we may be charged UK Duty which will be deducted from your refund.
Any returns outside this timescale will be returned back to you, unless there are exceptional circumstances and are at Charlie Browns Menswear’s discretion.
Any shipment costs charged at checkout will not be refunded unless the goods are found to be faulty.
Returns Procedure
1. Verify that your return meets the criteria in the Return of Goods Policy above.
2. If you require an exchange for a different size or different product, please check online that the size you require is available. If the size you need is not available, you may wish to select an alternative from our range. If there is a difference in price, we will not need to contact you for payment providing your written authorisation is given.
3. Return the item(s) in their original packaging, along with a copy of the invoice and the Returns form attached to your delivery, to the relevant address below.
Charlie Browns Menswear
115-117 Spon Lane
West Bromwich
West Midlands
B70 6AS
4. Once the returned goods have been received, checked and verified, your account will be credited, or exchange completed as necessary. For your safety it is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.
Faulty goods
If goods are returned due to being faulty, a full refund, replacement or exchange will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred by cbmenswear.com).
Refunds
All refunds will be made only to the original card used for the purchase. Please allow up to 14 days for the refund to credit your account.
Cancellation Rights
You have the right to cancel your order within 7 working days without giving a reason. The 7 days start from when you receive the goods.
